Terms of Service

Last updated: March 31, 2026

1. Agreement

These Terms of Service ("Terms") govern your use of the VenzoChat platform ("Service") provided by VenzoChat ("we", "our", "us"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

VenzoChat is a B2B SaaS platform that enables businesses ("Clients" or "Tenants") to deploy AI-powered conversational agents on WhatsApp and Instagram. The platform provides automated customer engagement, booking management, order processing, and payment facilitation through integrations with third-party services.

3. Eligibility

The Service is intended for businesses. By registering, you represent that you are authorised to bind your organisation to these Terms and that your business complies with applicable laws in your jurisdiction.

4. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised access.

5. Subscription and Billing

The Service is offered on a monthly subscription basis with tiered pricing based on conversation volume:

• Starter — €49/month (250 conversations)
• Professional — €99/month (1,000 conversations)
• Business — €199/month (5,000 conversations)
• Enterprise — Custom pricing

Billing is processed through Stripe. Subscriptions renew automatically unless cancelled. Non-payment may result in suspension of your account and cessation of bot responses for your end users.

Overage beyond your plan's conversation limit is handled according to your configured policy: hard stop (bot pauses), automatic plan upgrade, or pay-per-conversation (€3 per additional conversation).

6. Acceptable Use

You agree not to use the Service to:

• Send unsolicited bulk messages (spam)
• Violate WhatsApp Business Policy or Instagram Platform Policy
• Process data of minors without appropriate parental consent
• Engage in illegal, fraudulent, or deceptive activities
• Transmit malware or interfere with the Service's infrastructure
• Resell or sublicense the Service without written authorisation
• Use the AI agents to impersonate real individuals or government entities

We reserve the right to suspend or terminate accounts that violate these terms.

7. Client Responsibilities

As a Client using VenzoChat, you are responsible for:

• Obtaining necessary consent from your end users for data processing (our bot includes a configurable consent flow)
• Ensuring your use of the Service complies with applicable data protection laws (GDPR, LGPD, or other local regulations)
• Maintaining your own WhatsApp Business and Instagram Professional accounts
• Configuring your own payment gateway credentials (Stripe, Easypay, Mercado Pago)
• The accuracy of your bot configuration, business rules, and uploaded knowledge base content

8. AI-Generated Responses

VenzoChat uses artificial intelligence to generate responses in conversations with your end users. While we strive for accuracy, AI-generated content may occasionally contain errors or inaccuracies. You acknowledge that:

• AI responses are generated based on your configuration and knowledge base
• VenzoChat is not liable for business decisions made based on AI-generated content
• You should review and refine your bot's configuration to ensure appropriate responses
• A conversation takeover feature is available for situations requiring human intervention

9. Payment Processing

VenzoChat operates a passthrough payment model. When your bot facilitates payments:

• Payments are processed through your own payment gateway account
• Funds go directly to your account — VenzoChat never holds or processes your revenue
• You are responsible for tax compliance on transactions processed through your gateway
• VenzoChat is not a party to transactions between you and your end users

10. Data Processing

We process data on your behalf as a Data Processor. Our data processing practices are described in our Privacy Policy. We will enter into a Data Processing Agreement (DPA) with Clients upon request.

11. Intellectual Property

The Service, including its software, design, and documentation, is owned by VenzoChat. Your subscription grants you a non-exclusive, non-transferable licence to use the Service. Content you upload (knowledge base, menus, configurations) remains your property.

12. Service Availability

We aim to maintain high availability but do not guarantee uninterrupted service. The Service depends on third-party platforms (Meta, Stripe, Google, AI providers) whose availability is outside our control. We are not liable for downtime caused by these third parties.

13. Limitation of Liability

To the maximum extent permitted by law, VenzoChat's total liability for any claims arising from the Service shall not exceed the amount you paid for the Service in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages including lost revenue, lost data, or business interruption.

14. Termination

You may cancel your subscription at any time through the dashboard. We may terminate or suspend your account for violation of these Terms with reasonable notice. Upon termination, your data will be retained for 30 days before deletion, unless a longer retention period is required by law or requested by you.

15. Changes to Terms

We may modify these Terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance.

16. Governing Law

These Terms are governed by the laws of Portugal. Any disputes shall be resolved in the courts of Lisbon, Portugal, unless otherwise required by applicable consumer protection laws.

17. Contact

For questions about these Terms:
Email: hello@venzochat.com
VenzoChat — Lisbon, Portugal